| Ordering & Shipping Information |
By Phone: 262-728-1100
Our voicemail system will receive messages and orders 24/7.
By Fax: 262-723-6008
By Mail: Send your inquiries by mail to White Swan Group, P.O. Box 647, Delavan, WI 53115
By E-Mail: info@empirestudiosltd.com
Our Guarantee
We are proud of the quality of our pewter and stand behind every piece we produce. If you are not happy with your purchase from us for any reason, just return it in its original condition and packaging within 30 days for a refund, replacement or exchange. Please call us at 262-728-1100 or email us at info@empirestudiosltd.com for return instructions.
Delivery
Most orders are shipped within 5 working days of receiving your order. If there is a delay we will send you a notice of expected delivery date. If you have a specific deadline please let us know the desired date. Due to the individual attention given to each piece of pewter, please order early for holidays and other events.
Shipping
We ship via UPS which normally takes 7-10 days for delivery. For faster delivery we can ship your order UPS 3 day for an additional $10, UPS 2 day for an additional $15, or UPS Overnight for an additional $25 charge. The online order form will show these options.
Sales Tax
Sales tax will be added to orders shipped to Wisconsin addresses.
Delivery Charges
A delivery charge will be calculated automatically when you place your order online.
Please call for shipping charges when:
- Large orders require additional or oversized boxes.
- Orders are being shipped outside the 48 contiguous states.
Returns
We are proud of the quality of our pewter and stand behind every piece we produce. If you are not happy with your purchase from us for any reason,
Please contact us for instructions for a refund, replacement or exchange. |
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